- Home
- Transparency
How can we help you?
We encourage openness and honesty, providing the necessary help to our stakeholders.
TRANSPARENCY PORTAL
Through this confidential platform managed by EY, you will be able to communicate alerts related to unethical conduct and violation of legal frameworks.
Differences between a claim, a complaint and a report
CLAIM
It occurs when a customer is not satisfied with the service and/or product provided.
COMPLAINT
It is a disagreement regarding poor service from the supplier, but it is not directly related to the product or service provided
REPORT
Act by which a citizen informs the respective authorities about an act that may be criminal.
